Refund and cancellation
Refund Policy
The live product keeps refund logic intentionally simple so the billing story stays clear during review and ongoing operation.
1. Starter Pack
One-time packs may be refunded within seven days if the pack has not been materially consumed. Partial use may lead to a partial refund decision rather than a full reversal.
The visible refund window exists so buyers can validate the workflow without taking on unclear billing risk.
2. Monthly plans
Monthly plans can be canceled at any time. Cancellation stops future renewals and the user keeps access through the current billing period.
Cancellation does not recreate consumed character quota, but it does prevent the next cycle from renewing automatically.
Subscription management
Manage recurring billing through the Creem Customer Portal.Product support: support@nosme.pro
Billing by AI Master: support@ai-prompt-master.com
Response target: 3 business days
3. Demo access
The public demo does not charge users directly. Refund rules apply only after a paid Creem checkout is created for one-time or recurring plans.
Pricing still exists to explain the launch model and keep merchant review aligned with public behavior. When a charge occurs, the merchant of record on that payment flow is AI Master.
4. Excluded cases
Completed usage, abuse, policy violations, or requests made after the review window closes are not automatically eligible for refund.
- Completed volume that has already been consumed
- Abuse, fraud, or rights-violating content
- Requests made after the visible review window ends