Policy
Refund Policy
The live product keeps refund logic intentionally simple so the billing story stays clear during review and ongoing operation.
Clear purchase scope
Refund decisions depend on the plan purchased, the service already delivered, and any signs of misuse.
Fast support route
Billing issues that need account context should go to billing@nosme.pro.
No vague unlimited claims
Public pricing and refund wording stay attached to real product limits rather than speculative promises.
Eligible cases
We may review refund requests for duplicate purchases, billing errors, or cases where the purchased service could not be materially accessed as described.
Approved refunds are returned through the same billing provider used for the original transaction.
Non-refundable cases
We generally do not refund normal usage of character allowances, completed one-off work, or plans already used in line with the advertised scope.
Requests connected to abuse, policy violations, or attempts to hide commercial use behind the free workflow may be denied.
Subscription cancellation
Recurring plans can be canceled before the next renewal cycle. Cancellation stops future billing but does not automatically refund prior completed periods.
Where the billing provider offers a customer portal, that route should be used first.
How to request help
Contact billing@nosme.pro with the order context, the issue summary, and the email used for checkout.
Support may ask for additional account details when needed to verify the billing event.